TSGBC
CUSTOMER SERVICE REPRESENTATIVE
Customer Service
Depends on Experience
Wichita
Education Requirements: High School Diploma
Job Description:
Customer Service Representative – Commercial Property & Casualty Insurance
Full Time Opportunity With Benefits
Responsible for new sales, servicing, and renewals of personal non-owned (renters) insurance policies. Responsible for administrative service support of existing owner's insurance policies.
Essential Duties and Responsibilities:
Operate in a fast-paced, high volume inbound insurance sales center. Outbound efforts include contacting customers to gather additional information responding to internet requests for quotes and service, and following up on quoted-but-not-renewed customers. Service inquiries include answering customer questions, researching, and resolving billing issues, making policy changes, and correcting company records.
Explain insurance coverages and offer insurance advice to prospective and existing customers. Responsible for meeting individual and team monthly activity, service and quality goals while working in a team environment. Must be able to learn and strictly adhere to specifically defined and detailed company processes and procedures.
Job Requirements:
- High school diploma or equivalent required; college degree a plus, some college preferred.
- Strong oral and written communication skills, customer service skills.
- Strong organizational and time management skills.
- Strong aptitude and comfort in learning computer systems.
- Ability to work independently to achieve monthly goals while also working effectively in a collaborative team-oriented environment.
- Ability to multi-task and work in a fast-paced environment.
- Must be detail oriented and accurate and can work independently while following strict procedural guidelines.
Certificates, Licenses, Registrations:
- Property and Casualty insurance license is required.
To apply for this position forward your resume with contact informaiton to: resumes@tsgstaff.com
